Team Performance
Ticket volume · Agent workload · SLA compliance · Pending assignments
Total Tickets
3
0 open · 2 resolved
SLA Compliance
100%
0 breached · 0 at risk
Pending Assignments
1
1 awaiting action
Active Agents
3
Avg SLA: 95.4%
SLA Compliance Trend
14-day rolling · End User Support
Compliance % Breaches
Agent Workload
Assigned vs resolved tickets per agent
Assigned Resolved
Agent Breakdown
3 agents| Agent | Assigned | Resolved | Pending | Breached | SLA % | Load |
|---|---|---|---|---|---|---|
AO Aisha Okonkwo | 143 | 131 | 1 | 0 | 96.2% | 92% |
SG Sophie Greenfield | 118 | 107 | 0 | 0 | 94.8% | 91% |
CB Chloe Barton | 127 | 119 | 0 | 0 | 95.3% | 94% |
Pending Assignments
| Ticket | Subject | Priority | Agent | SLA Status | SLA Due |
|---|---|---|---|---|---|
| TKT-8838 | Laptop touchpad unresponsive after Windows update | P3 | Aisha Okonkwo | Compliant | 3h 12m remaining |